Disclaimer: There is only so much I can say about my experience working with Dexcom via the UCSD Design Lab as we had to sign a NDA. If you require any additional information other than whats provided in this document please contact me and I would love to dive into more details after following the necessary procedure.
Summary
Redesigned Dexcom G6 app and website information architecture in order to pivot the end-to-end user feedback experience from a close phone-based customer relationship to digital media. Helped form the Diabetes Design Initiative and designed the logo and website for the initiative. Coded the website and prototypes using HTML, CSS and JavaScript.
Background
Since the beginning of summer 2019, I have been working for the UCSD Designlab in partnership with Dexcom.
Dexcom is a diabetes management company in San Diego. They created a continuous glucose monitoring (CGM) sensor that lets people with Diabetes be more aware of their blood glucose level and avoid finger pricking. It has really changed the lives of diabetes patients as they feel they have more control on their lives.
The Diabetes Design Initiative (UCSD DDI) was formed in the fall of 2019. The initiative pushes a people-centered approach towards Diabetes, we work with leading manufacturers, members of the diabetes community, patient advocates, researchers, clinicians, government and industry to finding solutions/improvements to current and future technologies
Role
During the summer I helped redesign the information architecture of the Dexcom website and provide insight into the user experience of the G6 app before it was launched into the market.
In addition to being a UI/UX Designer during the summer I helped design researchers in coding user interviews and analyzing the data we gathered from those interviews. The research involved building and increasing trust between medical devices and users.
In the fall of 2019, I was part of and helped form the Diabetes Design Initiative (DDI). I worked with other students as a UI/UX Designer in redesigning the end-to-end user feedback experience from a close phone-based customer relationship to digital media for the Dexcom app and sensor.
Moreover, I designed the DDI Logo and website. I helped develop the website in HTML, CSS, and JavaScript.
Redesigning Information Architecture
The information architecture of this site from a first glance had a lot of room for improvement. Online research showed that users would rather call Dexcom or go on online forums to solve issues than navigate through the site. It was repetivite and it was hard to access information. My team and I conducted a website audit and presented our findings to Dexcom.
The following was one of the information architecture maps we created showing the different paths that can be taken to access the same type of content and what content was missing.
Diabetes Design Initiative
The Diabetes Design Initiative was 7 weeks long where each week was a design sprint and we codesigned frequently. We researched by interviewing users and reading the transcripts of older user interviews. We built prototypes on Figma and tested with different stakeholders from Diabetes patients of varying age, industry professionals and other designers. Our final deliverable consisted of a high fidelity prototype made with HTML, CSS and JavaScript.
Road map for the 7 weeks of sprints
My amazing team after we had presented our work on Week 7 to the Dexcom design team.
Logo and Website
My logo creation process consisted of many iterations and feedback from words to sketches to PNG files. I used shades of blue and yellow because blue symoblizes trust and yellow which symbolizes creativitiy which are two pillars that DDI stands for. The hexagon symbol is used to represent the structure of a glucose molecule. The circle is a representation of the closed loop (a representation of a synthetic pancreas system). I built the logo using Adobe Illustrator and Keynote.
Check out the DDI Website here which I helped design and develop.
